BB Hatfield Mahindra is part of the BB Group of motoring dealerships that service the greater Pretoria area. Promoting such brands as Mahindra, Nissan, Renault and BAIC, this group has made an impact on the local community for providing excellent vehicles at affordable prices. None more so than the Mahindra KUV 100.
When I met with the Dealer Principal André Gouws – with an incredible 21 years of experience in the motoring industry – I was impressed with his down-to-earth philosophy on customer service that truly seeks to bring meaning to the term client care. With a firm belief in the “personal touch” as far as customer service goes, André notes that BB Hatfield Mahindra is fully committed to developing and maintaining professional, trust-based relationships with every client.
With numerous repeat customers and clients returning to this dealership for follow-up and supportive services, André notes that team members often leave such a good impression that they are requested by name. By prioritising the client, a firm foundation has been created that really justifies the fantastic reputation the Dealership has earned. Additionally, André notes that his investment of time and effort into locating, equipping and empowering team members to do the right job has resulted in the great success of the Dealership thus far.
Johan Olivier, as the Sales Manager for BB Hatfield Mahindra, notes that with his 14 years of experience, the Mahindra brand is becoming known as a reliable brand that is growing in popularity. Although relatively new to the dealership, Johan is enjoying the working environment and the fact that he gets to see “the smile that counts”, which is his term for when a happy client is guided to making the best decision for them in terms of buying a vehicle. With a passion for people and selling cars, Johan loves where he is situated in sales, as it means he gets to witness dreams come true for customers. Noting that the Mahindra brand is now a proud sponsor of Survivor SA, he adds that a Father’s Day promotion is being planned in Pretoria North, which will see the BB Group of Dealerships pull together to promote their brands.
Another Johan at this dealership is Sales Representative, Johan van Heerden who is also new to the BB Hatfield dealership, although having worked in sales for the last three years. Noting that “everything about cars” is his passion, he feels driven to help this dealership become one of the best dealerships in the industry, and one day sees himself in a management position. Particularly appreciative of the fact that the Dealership promotes taking initiative, working as a team and strategising together, Johan feels very strongly that the team at this Dealership are a winning combination. His opinion on the Mahindra KUV is that it is an absolutely brilliant compact car known for its excellent fuel consumption.
The KUV has also recently had a facelift and now boasts an updated grille and headlight cluster, as well as new taillights. Added to the existing unique look, the KUV always makes me smile when I look at it. So obviously a compact car, it has the stance and styling of a really big, muscular SUV, and I love the aggressively designed exterior in this regard. There are fin-like ridges that flow from the bonnet along the haunches and sporty side-mirrors that set it apart from other vehicles on the road. It has roof rails and protective cladding on the sides and wheel arches, which throws back to its SUV spirit, much like its older bother the XUV 5OO.
The interior is what won me over: refined styling and a great deal of space for a vehicle in the compact car segment caught my attention right off the bat. There are piano black insert and blue mood lighting in the door handles, and a two-tone interior that is a great mix of sophistication and modernity. My daughter’s assessment (as a future journalist, no doubt), that the KUV seems to be a large and bulky SUV that has simply been miniaturised or “squashed” a bit, rang quite true as we all clambered inside, noting that the KUV certainly gives off the confidence of a much bigger vehicle. Released standard with an infotainment system that includes radio, AUX and Bluetooth capabilities (controlled at a finger’s touch on the multifunction steering wheel), the KUV is not compatible with CD’s, nor does it have Sat Nav as standard (and also no armrests, I have to note) but has numerous cupholders and a really neat, well-finished cloth interior that is comfortable and roomy. The boot capacity is 242 litres with all seats in use, expanded to 473 litres when the back seats are folded down.
Safety is paramount in the KUV, with dual airbags in the front, child safety locks, ABS, EBD and CBC (Corner Braking Control) which comes standard in all variants. A cool feature I particularly like is the time-delayed follow-me-home headlamps that stay on long enough after exiting your vehicle to illuminate your steps to your front door. A cooled glove-box and a host of useful nooks and crannies for storing coins, keys and the like, add to my list of positives, as well as a charger point in the rear of the vehicle.
Released in only two variants, a 1.2 litre petrol variant and a 1.2 diesel variant, the KUV has a manual gearbox and is designed to be fuel efficient. The all-new mFalcon engine, developed in-house by Mahindra in both petrol and diesel options, is designed to provide high low-end torque, ensuring great responsiveness and superb fuel economy. Having recently driven the vehicle to Lesotho and back, Johan notes that realistic fuel consumption figures read between 4.5 and 6 litres per 100 kilometres on the petrol variant. Producing really impressive torque (115 nM on the petrol and 119 nM on the diesel) for such a small vehicle, it boasts a robust three-cylinder engine with multipoint fuel injection and dual variable valve timing.
The drive is really pleasant with smooth handling and easy management of rougher terrain. It takes off with satisfactory eagerness and is responsive to my urging. Starting prices for this amazing compact SUV are around R156 000 with top of the range KUV’s priced at around R215 000; superbly priced without a doubt.
With a 100% open door policy, André Gouws, Dealer Principal re-affirms his commitment to the customer by sharing with me that when a client was not satisfied with a particular product or service recently, he personally took the time to drive with them in their vehicle, and oversee the complete repair of the situation thereafter. With a hands-on, invested and involved DP such as this, BB Hatfield Mahindra is sure to continuing growing exponentially – what a superb and fulfilling experience it has been getting to know this team!
Offering not only a broad range of Mahindra vehicles to the public, BB Hatfield Mahindra also boasts a superb workshop and parts department that have achieved an outstanding reputation for quality of work done, with very few (if any) comebacks thus far. For a closer look at what this Dealership has to offer, please follow this link: https://bbhatfieldmahindra.co.za/
Journalist: Desh Bechan
Reporter: Inge Stols
Editor: Belinda Anderson